Do you have any questions about our products or services? Here are some of the answers to the most frequently asked questions we receive. If you don’t find what you are looking for, please feel free to contact us and we will be happy to assist you.
Q: What are the types of products that you offer?
A: We offer a wide range of medical equipment that can help you with your medical and cosmetic needs. We specialize in laser devices and other equipment.
Q: How long does it take to deliver a product?
A: The delivery time depends on the availability of the product and your location, but we usually deliver within a week after contracting.
Q: Is there a warranty on products and spare parts?
A: Yes, we offer a warranty on all our products and spare parts. The warranty period varies depending on the product and the part, but we guarantee the quality and performance of our products and spare parts.
Q: Are products available for sale constantly?
A: Yes, we have a large inventory of products available for sale constantly. We also have a network of suppliers and partners who ensure that we have access to the latest and most innovative products in the market.
Q: How long does it take to complete a service from you?
A: The duration of the service depends on the type and complexity of the service, but we usually complete the service within a few hours or days.
Q: How much does it cost to get a service from you?
A: The cost of the service depends on the type and extent of the service, but we offer a competitive and transparent pricing policy that offers value for money for our customers.
Q: What is the speed of response to maintenance requests?
A: We respond to maintenance requests on the same day. We have a team of qualified and experienced engineers who can perform regular and preventive maintenance on your device or equipment.
Q: Are all spare parts available at any time?
A: Yes, we have a large stock of spare parts that are available at any time. We also have a network of suppliers and partners who ensure that we have access to the original and high-quality spare parts.
Q: Are the engineers trained and highly experienced?
A: Yes, our engineers are trained and highly experienced in the medical equipment industry. They have the knowledge and skills to install, repair, and maintain your device or equipment. They also have the certification and accreditation to work with the latest and most advanced products and equipment.
Q: Is there training and explanation on the devices upon delivery?
A: We provide training and explanation on the devices upon delivery. We also provide you with a user manual and a demonstration of how to use your device or equipment safely and effectively.